Privacy Policy

Last updated: January 1, 2026

At Brango (brango-win.com), we take your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, and how we use it. By using our website, you agree to the practices described here.

We operate in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy laws, and the regulatory requirements of iGaming Ontario where applicable.

1. Who We Are

Brango is an online casino operating at brango-win.com. When we say "we", "us", or "our" in this policy, we mean the company operating the Brango platform and any of its affiliated entities responsible for handling your data.

2. Information We Collect

We collect personal information when you register an account, make a deposit, contact our support team, or simply browse our site. Here's what that includes:

• Full name, date of birth, and contact details (email address, phone number, mailing address)
• Government-issued identification documents for identity verification purposes
• Financial information such as payment method details and transaction history
• Device and technical data including IP address, browser type, and operating system
• Gameplay data and account activity
• Communications you send us through live chat, email, or support tickets

We don't collect more than we need. If something isn't necessary for running your account or meeting our legal obligations, we don't ask for it.

3. Why We Collect Your Information

There are a few core reasons we need your personal data:

• To create and manage your Brango account
• To verify your identity and confirm you meet the minimum age requirement of 19 years old (18 in Alberta, Manitoba, and Quebec)
• To process deposits and withdrawals
• To comply with anti-money laundering (AML) and responsible gambling regulations
• To detect and prevent fraud or suspicious activity
• To send you account-related communications and, where you've opted in, promotional offers
• To improve our platform and your experience on it

4. Legal Basis for Processing

Under PIPEDA, we process your personal information based on your consent, the performance of our contract with you, and our legal obligations. You can withdraw consent at any time, though doing so may affect your ability to use certain features of the platform or maintain an active account.

5. How We Share Your Information

We don't sell your personal information. Full stop. But we do share it in specific, limited circumstances:

• With payment processors and banking partners to handle your transactions
• With identity verification and KYC (Know Your Customer) service providers
• With regulatory bodies such as the Alcohol and Gaming Commission of Ontario (AGCO) where required by law
• With fraud prevention and security services
• With our technical service providers who help us run the platform, all of whom are bound by confidentiality agreements

If we're ever required to share your information by a court order or government authority, we'll comply with that legal obligation.

6. Data Retention

We keep your personal information for as long as your account is active and for a period after closure as required by law. Canadian AML regulations typically require us to retain certain records for a minimum of five years. After that period, we securely delete or anonymise your data.

7. Your Rights Under PIPEDA

You have the right to access the personal information we hold about you, request corrections if something is inaccurate, and ask questions about how your data is being used. To make a request, contact our privacy team at [email protected]. We'll respond within 30 days.

If you're an Ontario player, you may also have additional rights under provincial legislation. We're committed to honouring all applicable rights regardless of which province you're in.

8. Data Security

We use industry-standard encryption (SSL/TLS) to protect data in transit. Our servers are secured and access to personal information is restricted to staff who genuinely need it. No system is completely immune to risk, but we take reasonable and appropriate steps to protect your information.

9. International Data Transfers

Some of our service providers are located outside Canada. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect it, consistent with PIPEDA requirements.

10. Children's Privacy

Our platform is strictly for adults. We do not knowingly collect information from anyone under the legal gambling age in their province. If we discover we've accidentally collected data from a minor, we'll delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the revised version on this page with an updated date. If the changes are significant, we'll notify you directly.

12. Contact Us

Questions about this policy? Reach us at [email protected] or through the live chat on brango-win.com.

Brango is committed to responsible gambling. If you need help, visit ConnexOntario at 1-866-531-2600 or the Responsible Gambling Council at responsiblegambling.org. Must be 18+ (19+ in most provinces) to play.